A bit about us
Established in 1993, WeatherBug is a popular weather site and mobile app providing hyperlocal, live weather data and proactive alerting to consumer users. With over 15 million unique users per month, across all platforms, WeatherBug’s vision is to provide environmental intelligence for all aspects of people’s lives. The WeatherBug app is a top-rated weather app in the app stores. In 2019, WeatherBug was named the best weather app by MediaPost’s Appy Awards. WeatherBug is owned and operated by GroundTruth, the leading global location technology platform. Learn more: www.weatherbug.com

We believe that innovative technology starts with the best talent and were recently ranked of Ad Age’s 2021 Best Places to Work. Learn more about the perks of joining our team here.

WeatherBug, a fully owned division of GroundTruth, is a major weather app with a strong presence in the US and is rapidly expanding in the Americas, Europe, and Asia. WeatherBug is a top-rated weather app, with more than 15 million monthly active users.

You will:

  • Satisfactory respond to all WB user base queries within a defined turnaround time.
  • Work closely with product team on prioritizing customers issues & complaints
  • Review all feedback emails and send respond within a timely matter  
  • Follow-up with customers to get more information as needed.
  • Respond to approximately 200 emails per day.
  • Provide weekly summary reports for the trending issues and analysis on top case reasons with respect to each WB product.
  • Proactive in flagging and escalating any upcoming issues/trends/customer responses etc. to product team

You are:

  • Organized & will have to prioritize and deliver work timely
  • Determined, Passionate & are always willing to give 100% towards the assigned work.
  • Meticulous i.e. need to give attention to each & every small detail.
  • Enthusiast & are always open for new challenges.

You have:

  • 0 to 2 years of experience, preferred graduate
  • Strong interpersonal skills
  • Teamwork skills i.e. you are able to work efficiently with all your team members along with other teams as well.
  • Time Management: Ability to handle pressure & meet the deadlines.

We are an equal opportunity employer and value diversity, inclusion and equity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applicants with disabilities may be entitled to reasonable accommodations under applicable federal, state and/or local laws. If you need reasonable accommodations in the application process, please reach out to us at careers-gt@groundtruth.com.